Unlocking Customer Experiences in Logistics

Flawless and Flexible — two words that we believe will define customer expectations in the decade to come.According to a survey conducted by Walker, 86% of buyers will pay more for a better customer experience and it will overtake price and product as the a brand differentiator.Customer Experience — The Final FrontierAs companies across industries look to move up the value chain, a crucial question keeps popping up — “what makes customer experience so important?”The answer has to do with the deluge of global products that today’s buyer is exposed to. Consumers no longer buy a product or service — they buy an…